🇺🇸 USA-Based Fulfillment
Support

Frequently Asked Questions

Everything you need to know about AVRL Aminos products, ordering, shipping, and more. Can't find your answer? Our support team is here to help.

Ordering & Payment

Browse our product catalog, add items to your cart, and proceed to checkout. We accept all major credit and debit cards through our secure Payments checkout.

We accept Visa, Mastercard, American Express, and Discover. All transactions are processed securely.

Orders begin processing quickly after placement. If you need to modify or cancel, contact our support team at [email protected] as soon as possible. We'll do our best to accommodate changes before your order ships.

Yes — we periodically offer promotional codes for new customers and returning researchers. Enter your code at checkout to apply the discount. Sign up for our newsletter to stay informed about upcoming offers.

Products & Quality

No. All AVRL Aminos products are sold strictly for laboratory and research purposes only. They are not intended for human consumption, veterinary use, diagnosis, treatment, or prevention of any disease. By placing an order, purchasers confirm they are qualified researchers and will use products in accordance with all applicable laws and regulations.

Our peptides are formulated to achieve 99%+ purity, verified through third-party HPLC testing on every production lot. Certificates of Analysis (COAs) are available for each batch.

All AVRL Aminos products are formulated and fulfilled in the USA. We work exclusively with domestic partners who meet our rigorous quality and traceability standards.

Lyophilized (freeze-dried) peptides should be stored in a cool, dry place away from direct light — ideally refrigerated at 2–8°C. After reconstitution for laboratory use, store at 2–8°C and use within the timeframe specified in the product's COA documentation. Always follow the handling guidance provided in the product-specific documentation.

COAs are available on our Lab Testing page, searchable by lot number. Your order confirmation email will include the lot number for each item in your shipment.

Shipping & Delivery

We currently ship within the United States. All orders are fulfilled from our USA-based facility.

AVRL ships within the United States using 2-Day Shipping. The cost is $8.99 on orders under $150. Orders of $150 or more receive free 2-Day Shipping automatically at checkout. Delivery estimates begin after order processing is complete.

Yes — orders of $150 or more receive free 2-Day Shipping automatically at checkout. No code needed.

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to follow your shipment in real time.

Returns & Refunds

We accept returns on unopened, sealed products within 30 days of delivery. If your order arrived damaged, incorrect, or defective, we'll make it right at no cost to you.

Simply contact our support team at [email protected] with your order number and a brief description of the issue. We'll handle everything from there — no complicated forms or processes required.

Once your return is confirmed, refunds are issued to your original payment method within 5–7 business days depending on your bank or card issuer. Replacement shipments are dispatched within 1–2 business days of confirmation.

Research & Compliance

Our products are intended for purchase and use by qualified researchers, institutions conducting legitimate scientific research. By placing an order, you confirm that you meet these criteria and will use the products in accordance with all applicable laws and regulations

Research peptides occupy a complex regulatory space that varies by jurisdiction. It is the buyer's responsibility to understand and comply with all local, state, and federal laws governing the purchase and use of research compounds. AVRL Aminos sells products solely for research purposes.

We do not provide dosage, administration, or usage guidance. Our products are for research purposes only. Researchers should consult peer-reviewed literature and applicable research documentation for their specific research applications.

Still Have Questions?

Our support team is available Monday–Friday, 9 AM–5 PM PT. We typically respond within one business day.